Delivery & Returns

I know you’ll want your order to arrive safely and in plenty of time, so here’s everything you need to know about delivery and returns.

UK delivery

Standard UK delivery is £4.75 and is free when you spend over £200.

My Travel Journal will usually be delivered within 3–7 working days. Personalised maps are made to order, so please check the individual product page for the current making and delivery time.

Once your order has been dispatched, I’ll send you an email to let you know it’s on its way.

International delivery

International delivery is available, with the cost calculated at checkout. Delivery times vary depending on the destination and local customs.

Any customs charges, import duties or local taxes are the customer’s responsibility.

Returns

I hope you love your order, but I understand that sometimes something isn’t quite right.

For My Travel Journal, map prints and other non-personalised products, please email me within 14 days of receiving your order if you would like to return it. You then have a further 14 days to send it back.

Please return the item in its original condition and packaging where possible. You are responsible for the return postage, and I recommend using a tracked service as the parcel remains your responsibility until it reaches me.

Once I have received and checked the return, I’ll process your refund within 14 days.

Personalised orders

Because personalised maps are created especially for you, they cannot be returned or exchanged if you change your mind.

This does not affect your rights if your order arrives damaged, faulty or different from what you ordered.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or incorrect, please email me as soon as possible at hello@louisaelizabeth.com with:

- Your order number

- A description of the problem

- Clear photographs of the item

- Photographs of the packaging if it was damaged in transit

If possible, please contact me within 48 hours of delivery, as this helps me raise the issue with the courier. This request does not affect your statutory rights.

Please keep the item and all of its original packaging until I have confirmed what happens next. Do not dispose of it or return it without contacting me first, as I may need to arrange for the damaged or faulty item to be collected before I can send a replacement.

Where a collection or return is required, I’ll arrange this with you and cover the cost. Once I have assessed the issue, I’ll arrange a replacement or refund as appropriate.

Starting a return

To start a return, email hello@louisaelizabeth.com with your order number and the item you would like to return. I’ll reply with the return address and instructions.