Terms and Conditions – Louisa Elizabeth


Terms and Conditions



These terms and conditions apply between you, the User of this Website and Louisa Elizabeth, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.


Intellectual property and acceptable use


All Content included on the Website, is the property of Louisa Elizabeth. In these terms and conditions, Content means any text, graphics, images, audio, video and any other form of information capable of being stored in a computer that appears on or forms part of this Website. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

You must not reproduce, modify, copy, distribute or use for commercial or personal purposes any Content without the written permission of Louisa Elizabeth.


Prohibited use



You may not use the Website for any of the following purposes: 

a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.


Links to other websites


This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of Louisa Elizabeth or that of our affiliates.  We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.


Your Order


When you place an order with us on our website we will send you a confirmation email of your order.  If an item is out of stock, we will email you and offer you a full refund or you will have the option to wait until the item is back in stock.  All our prices are listed in Great British Pounds and include VAT.

Our pin board maps are designed using the exact wording you provide and are made to the exact specifications of your order.  Changes to confirmed orders are not always possible and are at the discretion of Louisa Elizabeth.  Any changes made will incur an additional charge and may also result in a delay to the delivery of the product.

You are required to pay for the goods in full at the time you place your order. Payment will be debited from your account at the time of purchase, or soon after. We accept payment from all major credit or debit cards.




In accordance to the Distance Selling and Online Trading Regulations Louisa Elizabeth product(s), which have been made to the customers specifications, are exempt from standard cancellation rights.

By the individual nature of personalised products made to order, they cannot be re-sold and therefore we cannot accept returns.

Cancellations are offered subject to the discretion of Louisa Elizabeth.


Discounts and Gift Vouchers


Occasionally we run promotions and issue discount codes for online orders. Any coupons redeemed must be used at the time the order is placed. Historical discounts or refunds cannot be issued if a coupon is quoted after the order has been paid for.

Gift vouchers are valid for twelve months from the date of issue and can be redeemed against any product, but not against another gift voucher. Gift vouchers cannot be exchanged for cash. Gift vouchers will not be accepted in conjunction with any other promotions.


Privacy Policy and Cookies Policy


Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://www.louisaelizabeth.com/pages/privacy-policy


Company Information


Louisa Elizabeth operates the Website www.louisaelizabeth.com.  The registered VAT number is 285644958. 


Customer Services and Support


You can contact Louisa Elizabeth by email on hello@louisaelizabeth.com