Terms and Conditions – Louisa Elizabeth

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Terms and Conditions

Introduction

These terms and conditions apply between you, the User of this Website and Louisa Elizabeth, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

Intellectual property and acceptable use

All Content included on the Website, is the property of Louisa Elizabeth. In these terms and conditions, Content means any text, graphics, images, audio, video and any other form of information capable of being stored in a computer that appears on or forms part of this Website. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

You must not reproduce, modify, copy, distribute or use for commercial or personal purposes any Content without the written permission of Louisa Elizabeth.

Prohibited use

You may not use the Website for any of the following purposes: 

a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website; b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order; c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to other websites

This Website may contain links to other sites.  Unless expressly stated, these sites are not under the control of Louisa Elizabeth or that of our affiliates.  We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Personalisation:

Our pin board maps are designed using the exact wording you provide and are made to the exact specifications of your order. When you place your order you will be given the option have a digital proof emailed to you before your artwork is printed. If this option is selected you will be sent this within 1-2 working days of placing your order for you to check, and we won't start making your pin board map until you're happy with it. Once the proof is approved, we can no longer accept cancellations, returns, or exchanges of custom work.

Please allow 1-2 working days for your proof to be emailed to you. It is up to you to approve your proof as soon as possible, as your map will not be printed until we receive your confirmation. We are not at fault for late shipments if we are waiting for your approval.

Please provide an email address that you check often so that you don’t miss our email. It is possible that your proof will get stuck in your spam filter, so it's very important that you check there if you haven't heard from us within the above time frame. We may have sent your proof and are simply awaiting your response. If you have not received your proof within 2 business days, please contact us at hello@louisaelizabeth.com

We are not responsible for any spelling errors you make. We do try hard to pick up on any errors that we spot and flag them to customers when we see them, but unfortunately we do occasionally miss some. If you opt not to be emailed a proof when you place your order this personalisation is final and further changes cannot be made.

 

Refunds and Exchanges:

If an order arrives damaged, or you believe it is faulty in any way, please contact hello@louisaelizabeth.com as soon as possible with a clear photo of the issue and your order number so we can do our best fix the problem for you.

We offer a replacement service for damaged or faulty product(s) provided we are notified within 30 days of purchase. If the damage has occurred in transit we will replace the item as soon as possible. We may ask you to return the faulty item to so please make sure to keep the original packaging.

Returns and exchanges are accepted on non personalised items only. Your item must be in the same new condition as you received it. Please contact us for more details if you would like to exchange your product.

For returns and exchanges, the cost of return shipping is your responsibility as the customer.

Returns, refunds, and exchanges must be made within 30 days of purchase. Refunds can only be provided to the original purchaser.

Returns and exchanges of international orders are not accepted.

You may cancel your order on standard (non-personalised) items as long as they have not been shipped. After items are shipped, it will be the customer's responsibility to ship the products back at their own expense. A non-personalised order may then be refunded (minus initial shipping costs). We cannot cancel personalised products.

Gift Vouchers and Sales:

Occasionally we run promotions and issue discount codes for online orders. Any voucher codes redeemed must be used at the time the order is placed. Discount is applied to order before shipping costs.

Gift vouchers are valid for twelve months from the date of issue and can be redeemed against any product, but not against another gift voucher. Gift vouchers cannot be exchanged for cash. Gift vouchers will not be accepted in conjunction with any other promotions.

Gift vouchers and promotional codes are only available for orders placed on louisaelizabeth.com

Payment:

You are required to pay for the goods in full at the time you place your order. Payment will be debited from your account at the time of purchase, or soon after. We accept payment from all major credit or debit cards, Paypal and Apple Pay.

Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://www.louisaelizabeth.com/pages/privacy-policy

Company Information

Louisa Elizabeth operates the Website www.louisaelizabeth.com.  The registered VAT number is 285644958. 

Customer Services and Support

You can contact Louisa Elizabeth by email on hello@louisaelizabeth.com