Terms and Conditions

TERMS & CONDITIONS

Welcome to Louisa Elizabeth. These terms and conditions tell you the terms and conditions that we sell and supply the goods listed on this website to you. 

By ordering any of the goods listed on this website, you agree to be legally bound by these conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions. 

 

YOUR ORDER

 

When you place an order with us online we will send you a confirmation email. If an item is out of stock, we will email you and offer you a full refund or you will have the option to wait until the item is back in stock. All our prices are listed in Great British Pounds. 

Our travel maps are designed using the exact wording you provide, and are made to the exact specifications of your order. Changes to confirmed orders are not always possible and are at the discretion of the company.  Any changes made will incur an additional charge and may also result in a delay to the delivery of the product.

You are required to pay for the goods in full at the time you place your order. Payment will be debited from your account at the time of purchase, or soon after. We accept payment from any major credit or debit cards. 

 

DELIVERY

The goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address. Delivery addresses cannot be changed once the order has been placed. Any dates quoted for delivering the goods are approximate only.

Very occasionally, unavoidable factors can delay a parcel, for example, bad weather or postal strikes. If this happens we will try our best to ensure the goods are delivered to you at a revised delivery date with you. 

For Christmas deliveries, we recommend that you check our Website for the last date of delivery.

All orders are despatched using Parcel Force within the below time frames and are charged at the below rate. 

 

United Kingdom Standard Shipping (7-10 Working days) - Free

United Kingdom Express Delivery (1-4 Working Days) - £20

Europe (15 working days) - £20

Far East & Australasia (15 working days) - £20

North America (15 working days) - £20

Rest of the World (15 working days) - £20

 

OVERSEAS ORDERS

 

 

Shipping to certain countries may be subject to you paying for the additional shipping or postage costs. 

Please note that when shipping products internationally, you should be aware that cross-boarder shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws. 

Shipments may incur customs fees depending on which country you are live in, you are responsible for customs fees.

 

RETURNS

Sorry, Louisa Elizabeth does not currently accept returns or exchanges of our Custom products. They are a bespoke product that has been made to order. Please contact us using our contact form with your questions regarding our returns policy before ordering. 

 

FAULTY GOODS

In the event that you receive a damaged product you have 7 days from the delivery date to report the damage to us. Please email hello@louisaelizabeth.com with your order number, details of the problem and attached photographs. 

If an exchange is necessary, this will be arranged within a suitable timeframe. 

Replacement goods will not be dispatched until the original goods have been returned and checked. These goods must be returned in the original packaging and must not be used or damaged further. 

 

CUSTOMER SERVICES AND SUPPORT

If you have a comment, concern or complaint about any goods you have purchased from us, please contact us. 

We aim to respond to all complaints within 3 working days.

 

COPYRIGHT AND TRADEMARKS

 

This website and all its content is copyright of Louisa Elizabeth 2017. All rights reserved. 

All trademarks, logos, images, product and company names mentioned on this website is the property of Louisa Elizabeth. 

 

PROMOTIONS

Please enter your promotional code at the checkout. Promotional codes will not be accepted in conjunction with any other promotions.

 

VOUCHERS

Vouchers are valid for three months from the date of issue and can be redeemed against any product.  Gift vouchers cannot be exchanged for cash.