Refund policy

I hope you love your order, but I understand that sometimes something isn't quite right.

Non-personalised items

For My Travel Journal, map prints and other non-personalised products, please email me within 14 days of receiving your order if you'd like to return it. You then have a further 14 days to send it back.

Please return the item in its original condition and packaging where possible. Return postage is your responsibility, and I recommend a tracked service as the parcel remains your responsibility until it reaches me. Once I've received and checked the return, I'll refund you within 14 days to your original payment method.

Personalised maps

Because personalised maps are made especially for you, they can't be returned or exchanged if you change your mind. This doesn't affect your rights if your order arrives damaged, faulty or different from what you ordered.

Damaged, faulty or incorrect orders

If something arrives damaged, faulty or incorrect, please email hello@louisaelizabeth.com as soon as possible with your order number, a short description of the problem, and clear photos of the item (and the packaging if it was damaged in transit). Getting in touch within 48 hours helps me raise it with the courier, but this doesn't affect your statutory rights.

Please keep the item and all its packaging until I've confirmed next steps. Where a collection or return is needed, I'll arrange it and cover the cost, then send a replacement or refund as appropriate.

Starting a return

Email hello@louisaelizabeth.com with your order number and the item you'd like to return, and I'll reply with the return address and instructions.