Terms of service

These terms apply to all orders placed at louisaelizabeth.com, run by Louisa Elizabeth, Linden Cottage, Bentley, Farnham GU10 5LW. By placing an order, you agree to them. Please read them alongside my Refund, Shipping and Privacy policies.

1. Your order

When you place an order, you'll get an email confirming I've received it. The contract between us starts when I confirm your order is going ahead. I may decline an order, for example if a product is unavailable or there's a pricing error, and I'll refund you in full if so.

2. Personalised maps

You're responsible for checking the details you give me (places, names, dates and spellings) are correct. If you choose a proof, I'll make your map once you've approved it, so please check it carefully. I can't be responsible for mistakes in details you've supplied or approved.

You can cancel a personalised order free of charge until you've approved your proof. Once it's approved, work starts and I won't be able to cancel or refund it.

Each map is hand-drawn, so small variations in colour and detail from the photos on the website are part of its charm and don't count as faults.

3. Prices and payment

Prices are shown in pounds sterling and include VAT where applicable. Delivery is added at checkout. Payment is taken in full when you place your order.

4. Delivery

Delivery times are estimates. I'll always do my best to meet them, but I'm not liable for delays outside my control, such as courier or customs hold-ups. See my Shipping policy for details.

5. Returns and your rights

Non-personalised items can be returned within 14 days, as set out in my Refund policy. Personalised items can't be returned for change of mind. None of this affects your statutory rights under the Consumer Rights Act 2015 if something is faulty, damaged or not as described.

6. Copyright

All designs, illustrations and website content are my own work and protected by copyright. Buying a map gives you the map to enjoy, but not the right to copy, reproduce or sell the design.

7. Liability

I'm responsible for loss or damage you suffer that's a foreseeable result of me breaking these terms or not using reasonable care. I'm not responsible for loss that wasn't foreseeable. Nothing in these terms limits my liability where it would be unlawful to do so.

8. Events outside my control

If something outside my reasonable control delays or stops me fulfilling your order, I'll let you know as soon as possible and either agree a new date or give you a full refund.

9. Changes to these terms

I may update these terms from time to time. The version on the website when you place your order is the one that applies.

10. Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring proceedings in your local courts.

Contact

Any questions, just email hello@louisaelizabeth.com